Instructions For Returning Goods

For fastest service, be sure to read and follow detail information below before packaging and returning your item:

1.Defective Products.

We will accept returns on website purchases within 30 days of delivery arrival. All defective products can be returned for refund or replacement. The customer is liable to confirm with PearlsATPearls.com for a advisable shipping method.The defective products can be refund or replaced as soon as your returned beads arrives.

2.Non-defective Products.

Products that are not defective can be returned for replacement, even if just for the product is unsatisfactory for the application, but must apply within 3 days from the arrival date of shipment. The customer should be responsible for all shipping costs and all taxes.For new buyers,we suggest to order samples to check quality before bulk order,we will prepare bulk order as per the sample you ordered exactly , the products can not be returned,since we have agreed with each other on the sample quality in advance,the sample is just our contract.

3.I’ve returned my items,how soon will i receive my refund?

In most cases, we will refund your money within 48 hours after your package has been processed.The time it takes to receive your refund will differ based on the payment method you used.

Prior to returning the product, contact PearlsATPearls.com customer service department for a Return Authorization. All products returned to PearlsATPearls.com must be securely packaged in the proper shipping materials and reach PearlsATPearls.com without damage and please note that the parcel is for “return products” and “write value under 10 USD both on the invoice and airway bill”.

All returns should be sent to:

Li Qing 
CaiNiao Courier Station,JinGuAiShuHe,NanWaiHuan Rd.,
Yanjiao,Sanhe,065201
Hebei, China
TEL:+86-15175693860

Please notify our customer service staff that your product is being shipped back.
Any further details, you can talk with us for a reply.

Useful Link :
Submit a support ticket